this looks like a lot because it needs to be

we'd love for you to receive the service you're looking forward to, so if it's your first time booking online and you're unsure, please text or call to set up your appointment.
for instance, a colour service does not come with a blow-dry. that gets booked separate. 

because of the success of our online booking, we do not have a receptionist.
texts and voicemails will always be answered by the end of the next business day.
it sounds redundant, but please leave your name and number when texting or leaving a voicemail